The daily operations of the American casino gaming industry must include responsible gaming programs. These initiatives main objective is to make sure that players engage in casino entertainment in a responsible manner.
The industry invests hundreds of millions of dollars annually in initiatives aimed at promoting responsible gaming, including funding for research into best practices, the creation and dissemination of educational materials for customers and other stakeholders, as well as extensive and ongoing employee training.
According to the research, there are several major categories into which responsible gaming rules typically fall:
Responsible gaming plan: Provinces may require land-based and online gambling operators to create and submit for approval a comprehensive plan for resolving responsible gaming issues as a requirement for licencing.
Self-exclusion program: These systems allow customers to self-exclude from casinos or online/mobile betting sites, and if they are captured gambling or wagering against the rules, the casino may kick them out. The length of the self-exclusion period and the steps for reversing self-exclusion differ from one casino to another. According to several provinces’ legislation, casinos and internet operators must stop making direct promotional approaches or marketing to people who have self-excluded themselves from receiving compliments or accessing credit.
Advertising restrictions: Provinces may place limitations on the forms and venues of allowed advertising and demand that gambling advertisements do not target children.
Wager and time limits: Provinces that allow for account-based online gaming or sports betting may impose wagering restrictions, or they may demand that online operators offer a method for customers to set their own limits on bet size, time spent on gambling, and deposits and losses.
Credit restrictions: Certain regulations try to discourage customers from wagering more than they can afford to lose by preventing casinos from providing credit advances to customers. Additionally, several provinces prohibit using credit cards to obtain cash on the gaming floor.
Restrictions on financial instruments: Casinos may not be allowed to accept government checks, stored-value cards that reflect public benefits, ATM transactions, credit or debit cards, or ATM transactions.
Treatment and research funding: Provinces may put into place financial obligations to support problem gambler treatment, problem gambling education services, and research to enhance responsible gaming and prevent problem gambling.
Employee training: The government of Canada may require that casino staff members who deal with customers receive training on responsible gaming and problem gambling.